Job – Customer Relations Coordinator – Maddington

Location: Maddington
Type: Full-Time

Traffic Force is on the hunt to find a top tier Customer Relations Coordinator to join our team. As our Customer Relations Coordinator, you will be instrumental in delighting our customers and fuelling the growth of our sales through building meaningful long-term relationships and delivering an exceptional level of service. This is a dynamic, people focused role dealing with a diverse customer base and built into a team that values innovation & creativity.

Now, down to the nitty-gritty.

On a daily basis you will be responsible for:

  • Maintaining our customer database and coordinating prospective leads in our CRM database
  • Assisting with the coordination and implementation of our sales process, including verbal and face to face customer interactions to develop and build great working relationships
  • Effectively communicating and engaging with customers and other stakeholders to ensure project requirements are understood and met
  • Accurately and promptly processing customer project and quote requests in a detailed and professional manner
  • Ensure workload forecasting reports are kept up to date with customer resourcing requirements

To kick some *serious* goals in this role you are going to need the following skills and qualities:

  • A WA C Class driver’s licence
  • Minimum 2 years’ experience in a customer driven role, with an emphasis on conflict resolution and proactive issue handling
  • Prior experience in the preparation of quotes
  • Demonstrated experience working with and meeting KPIs and deadlines
  • An outgoing personality with exceptional interpersonal skills. Your written and verbal communication skills will need to be top notch.
  • Excellent attention to detail and ability to follow documented processes.
  • Strong computer skills – our processes are heavily systemised so you will need to be able to do more than “just get by”.
  • Self-motivated with proven reliability and excellent time management and organisational skills, you must be prepared to take complete ownership of tasks.

Benefits Joining Our Team

We know we can provide you with an excellent work/life balance (that’s right, no more 60+ hour weeks grinding away at your computer), this role is a 40 hour working week. In addition we offer flexibility with work hours, have a great working environment and (most importantly) opportunity for GROWTH and development – we don’t believe in glass ceilings around here, just ask our team.

About Us & Our Team

What you need to know about us is that we’ve been in the traffic management biz for a long time now (15 years to be exact), so we really do know what we’re doing. We started from humble beginnings and have evolved into a business that now has nearly 200 employees, 70+ pieces of equipment in our fleet and 3 office locations across WA. What makes our story even better is we have a very healthy pipeline of work ahead, so much so it’s the reason our team needs to grow to support our customers.

Our team is the reason we are so successful. We have a tribe of dedicated, hard-working, and highly skilled people who all share the common goal of getting our traffic crews and our customers home safe EVERY. SINGLE. DAY.

We don’t sacrifice quality or safety for ANYTHING. Our standards are really high (and we mean *really* high), so it’s essential we have a team player also willing to ‘raise the bar’ with us.

How to apply?

If you’ve got to this point and you’ve decided you want to throw your hat in the ring and have a chance to talk further, please submit your application via our website and ensure you provide the following:

  • A copy of your current CV
  • Contact details for minimum of two (2) contactable work manager/supervisor referees – we are unable to accept references from your co-workers.

Applications close Wednesday 6 December 2023

We encourage applications from Indigenous Australians, people with disability, people from diverse cultural and linguistic backgrounds, and Lesbian, Gay, Bisexual, Trans and Gender Diverse, Intersex, Queer and Questioning (LGBTIQ+) people.

Please note, that only shortlisted applicants will be contacted. Shortlisting will commence immediately. Only applicants with the current legal right to work in Australia will be considered